PAYMENTS :

There are no hidden charges and you shall pay only the amount that you see in your order summary at the time of check out.

If you see any charges on your credit/debit card for purchases made but you which have never being created from your account, please check with your family members or business colleagues authorized to make such purchases on your behalf. If you’re still unable to recognize the charge, please report the unauthorized purchase within 3 days of the transaction so that we can look into it.  You can email us at store email Id – sales.vamainnovators@gmail.com.

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has not been disrupted in the process.

If your account has been debited after a payment failure, payment shall normally be rolled back to your account within 7 business days. You can email us on sales.vamainnovators@gmail.com with your order number for any clarification.

 RESPECTS YOUR PRIVACY :

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from RaheGujaratiSnacks.com (the “Site”).As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data in the manner provided in this Privacy Policy.

Personal information we collect :

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies :

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card and debit card numbers, wallets details, paypal account details etc), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information :

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud; and

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Your rights :

If you are an Indian resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are an Indian resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of India.

Data retention :

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes :

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors :

The Site is not intended for individuals under the age of 16.

Delivery/Collection Information (UK Mainland) :-

Returns/Refunds :

As the items that we sell are perishable, we do not accept returns. If your order is delivered to you damaged, please get in touch with us immediately, along with photographic

evidence. If your order arrives in a damaged or faulty condition, we will only offer you a refund for damaged items if you have signed for the parcel as damaged upon receipt.

For more information about our returns policy, please refer to our Terms & Conditions.

If you have an issue with your order or just want an update, drop us an email, and we’ll be more than happy to help!

Free delivery over £50 :